Shipping policy

Welcome to UTN Prime Mart. We are committed to providing fast and reliable shipping for all orders.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Times

Estimated delivery times are:

United States: 5–10 business days
Canada: 7–15 business days
International: 10–20 business days

Delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and the selected shipping method.

We may also offer free shipping on eligible orders during promotional periods.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. Please allow 24–72 hours for tracking information to become active.

Delayed Shipments

While we strive to deliver orders on time, delays may occasionally occur due to circumstances beyond our control. We appreciate your patience and understanding.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. UTN Prime Mart is not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to help resolve the issue.